Legal

Terms and Conditions

Last updated: 30 April 2026

1. Introduction and Agreement

These Terms and Conditions (“Terms”) govern your access to and use of the Still™ platform, including the Still™ mobile application (iOS and Android), the Still™ desktop application (macOS, Windows, Linux), the Still™ web application, embeddable components, and any related APIs or services (collectively, the “Platform” or “Service”), operated by Still Group Ltd, a company registered in England and Wales under Companies House number 17188025(“Still”, “we”, “us”, or “our”).

By creating an account, downloading the application, accessing the web platform, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Platform.

If you are using the Platform on behalf of a business or organisation, you represent that you have the authority to bind that entity to these Terms, and these Terms apply to that entity.

Where you are a consumer (an individual acting outside the context of a trade, business, or profession), additional statutory rights apply, as noted throughout these Terms.

2. The Service

2.1 What Still™ Does

Still™ is an AI-native notes and personal assistant platform designed to function as an externalised mind. The Service allows you to:

  • Capture thoughts, feelings, notes, reminders, and tasks via voice or text interaction with an AI assistant
  • Have notes automatically generated, organised, and structured by the AI
  • Retrieve previously recorded notes by querying the assistant or browsing your library
  • Receive reminders and automated task management via the scriptable assistant
  • Share notes with connected friends via the social features
  • Connect your notes to third-party and internal services via the MCP server integration

2.2 Platform Availability

The Platform is made available across iOS, Android, macOS, Windows, Linux, and web browser. Feature availability may vary between platforms. We will communicate material differences in availability clearly within the Platform and on our website.

2.3 Service Changes

We reserve the right to update, modify, or improve the Platform at any time, including by adding, amending, or removing features. We will provide reasonable advance notice of any material changes that reduce core functionality, except where changes are required immediately for security, legal compliance, or technical necessity.

If you are a consumer and a modification materially and adversely affects your use of the Service, you may contact us to cancel your subscription and receive a proportionate refund of any unused prepaid period.

2.4 Service Availability

We aim to provide the Platform on a continuous basis. However, we do not guarantee uninterrupted availability. Scheduled maintenance will be notified in advance where reasonably practicable. We are not liable for disruption caused by circumstances beyond our reasonable control (see Section 16).

2.5 Trademark

The mark STILL™ is a trademark of Still Group Ltd, for which a UK IPO application is pending. All rights are reserved. Nothing in these Terms transfers any intellectual property rights to you.

3. Account Registration

3.1 Eligibility

You must be at least 13 years of age to create an account. If you are between 13 and 17, you confirm that a parent or guardian has consented to your use of the Service.

3.2 Account Creation

To access the full features of the Platform, you must register for an account by providing a name, a valid email address, and a password. You agree to provide accurate, current, and complete information, and to keep it up to date.

3.3 Account Security

You are responsible for maintaining the confidentiality of your login credentials. You must notify us immediately at [email protected] if you suspect any unauthorised access to your account. We are not liable for losses arising from your failure to maintain account security.

3.4 One Account Per Person

Each account is for use by a single individual. You may not share your account credentials with others or use the account of another person without authorisation.

4. Subscription Plans and Payment

4.1 Free Tier

The Platform offers a free tier providing full access to core notes and assistant functionality, capped at a defined usage limit per interval. When the limit is reached, you will be prompted to upgrade. The free tier remains available to you indefinitely, subject to these Terms.

4.2 Premium Subscription

Still™ offers a premium subscription providing significantly increased or near-unlimited access to all features, including AI content generation, deep research tools, journaling, spaced learning, and priority processing.

Subscription details, including current pricing, billing intervals, and included features, are available at stillapp.io and presented to you before you subscribe.

4.3 Pricing and Billing

  • Subscription fees are charged in advance at the start of each billing period (monthly or annual, as selected)
  • All prices include VAT where applicable, or VAT will be displayed separately
  • We reserve the right to change subscription pricing. If we increase your subscription price, we will give you at least 30 days’ written notice before the change takes effect. If you do not accept the new price, you may cancel before the change takes effect and will not be charged the higher amount

4.4 Subscription Contract Information

In compliance with the Digital Markets, Competition and Consumers Act 2024 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, before you enter a subscription we will clearly display:

  • The total price of the subscription (including any trial period)
  • The billing interval and renewal date
  • How to cancel
  • Your cooling-off rights (see Section 5)
  • Any auto-renewal conditions

4.5 Renewal and Reminder Notices

Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date.

  • For monthly subscriptions, we will send a renewal reminder at least 3 days before each renewal
  • For annual subscriptions, we will send a renewal reminder at least 6 months after the start of the subscription period (or the last reminder), and at least 14 days before the renewal date

You can cancel auto-renewal at any time via your account settings.

4.6 Free Trials

If you start a free trial of the premium subscription:

  • You will be clearly informed of the trial duration and the subscription price that will apply after the trial
  • You will not be automatically charged without a clear, affirmative action at the point of purchase, or prior confirmation of the conditions under which charging will begin
  • You may cancel at any time during the trial without charge

4.7 Payment Method

Payment is processed by our third-party payment provider. You authorise us to charge your selected payment method for all applicable subscription fees. You must ensure your payment method remains valid throughout your subscription. We are not liable for service interruption caused by payment failure.

5. Cancellation and Cooling-Off Rights

5.1 Consumer Right to Cancel (Cooling-Off Period)

If you are a consumer in the UK, you have the right to cancel a subscription contract within 14 daysof entering into it (the “Cooling-Off Period”), without giving any reason, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

To exercise your right to cancel, you must inform us clearly within the Cooling-Off Period by contacting us at [email protected] or via the cancellation feature in your account settings.

Important: If you have asked us to begin providing the Service during the Cooling-Off Period, you acknowledge that you may be required to pay for the portion of the Service already provided up to the point of cancellation, proportionate to the full subscription period.

5.2 Cancellation After the Cooling-Off Period

You may cancel your subscription at any time after the Cooling-Off Period via your account settings or by contacting [email protected]. Cancellation takes effect at the end of your current billing period. You will not receive a refund for any unused portion of a prepaid period, except where cancellation follows a material change to the Service by us that adversely affects you as a consumer.

5.3 Ease of Cancellation

In accordance with the Digital Markets, Competition and Consumers Act 2024, we ensure that cancellation is as easy as signing up. The cancellation option is prominently available in your account settings at all times.

5.4 Cancellation by Us

We may suspend or terminate your account if you breach these Terms, engage in prohibited conduct (Section 7), or fail to pay applicable fees. We will give you reasonable notice of termination except where immediate action is required to protect the Platform or other users. If we terminate your account without cause, you will receive a proportionate refund of any prepaid and unused subscription fees.

6. Licence to Use the Platform

6.1 Licence Grant

Subject to these Terms, Still Group Ltd grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your own personal, non-commercial purposes (or, for business users, for your internal business purposes).

This licence does not include the right to:

  • Copy, distribute, or sublicense the Platform or any part of it
  • Reverse engineer, decompile, or attempt to extract the source code of the Platform
  • Use the Platform to develop competing products or services
  • Scrape, harvest, or systematically extract data from the Platform

6.2 Consumer Rights Act 2015 — Digital Content

To the extent that the Platform constitutes “digital content” as defined by the Consumer Rights Act 2015, we confirm that it will be:

  • Of satisfactory quality: meeting the standard a reasonable person would expect given its description and price
  • Fit for purpose: capable of performing the functions described in our product documentation and marketing materials
  • As described: matching all descriptions we provide in the Platform, on our website, and in any marketing materials

If the Platform fails to meet these standards, you have the right to repair, replacement, or (in certain circumstances) a price reduction or refund.

7. Acceptable Use

You agree to use the Platform lawfully and responsibly. You must not:

  • Use the Platform for any unlawful purpose or in breach of any applicable law or regulation
  • Capture, store, or share notes containing content that is illegal, defamatory, threatening, harassing, hateful, discriminatory, or that infringes the rights of others
  • Attempt to gain unauthorised access to any part of the Platform, our servers, or other users’ accounts
  • Introduce malware, viruses, or other malicious code to the Platform
  • Use the Platform to transmit unsolicited communications (spam)
  • Circumvent or attempt to circumvent any usage limits, access controls, or security features
  • Use automated scripts, bots, or crawlers to access the Platform in a way not sanctioned by us
  • Impersonate any person or entity, or misrepresent your identity or affiliation
  • Use the Platform in any way that disproportionately burdens our infrastructure

We reserve the right to suspend or terminate access immediately if we believe you have engaged in any of the above conduct.

8. Your Content

8.1 Ownership

You retain full ownership of all notes, voice recordings, text inputs, and other personal content you create or capture on the Platform (“Your Content”). We do not claim any ownership rights in Your Content.

8.2 Licence to Operate the Service

By using the Platform, you grant Still Group Ltd a limited, non-exclusive, worldwide licence to host, store, process, and display Your Content solely for the purpose of providing the Service to you. This licence does not extend to using Your Content for AI model training, marketing, or any purpose beyond operating the Platform, except where you have given explicit separate consent.

8.3 Your Responsibility for Content

You are solely responsible for Your Content and for ensuring that it does not infringe the rights of third parties or violate any applicable law. We are not responsible for the accuracy, completeness, or legality of any content you capture.

8.4 Shared Content

When you share a note with another user via the social features, you acknowledge that the recipient can view that note. You are responsible for decisions about what you choose to share. You may revoke sharing at any time.

9. Third-Party Services and Integrations

The Platform permits you to connect Still™ to third-party services via the MCP server integration. Such connections are subject to the terms and privacy policies of the relevant third-party services. We are not responsible for the content, practices, or performance of third-party services. We recommend you review their terms and policies before connecting.

Any data transmitted to a third-party service via an integration authorised by you is transmitted at your direction. We are not liable for how third parties handle such data.

10. Intellectual Property

All intellectual property rights in the Platform — including the Still™ trademark, the AI assistant, the software, design, text, graphics, and related materials — belong to Still Group Ltd or its licensors. The mark STILL™ is a trademark of Still Group Ltd (UK IPO application pending). All rights are reserved.

These Terms do not transfer any intellectual property rights to you, other than the limited licence described in Section 6.

You must not use the Still™ name, logo, or trademark without our prior written consent.

11. Limitation of Liability

11.1 Liability Cap

To the fullest extent permitted by applicable law, Still Group Ltd’s total liability to you — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — arising from or in connection with these Terms or your use of the Platform, shall not exceed the greater of:

  • The total subscription fees you have paid to us in the 12 months preceding the event giving rise to the claim; or
  • £100 if you are on the free tier

11.2 Excluded Losses

To the extent permitted by law, we are not liable for:

  • Loss of profits, revenue, or business opportunity
  • Loss of anticipated savings
  • Loss of data (beyond what is required by UK GDPR)
  • Indirect, special, incidental, or consequential losses of any kind
  • Losses arising from your use of third-party services connected via integrations

11.3 What We Do Not Limit

Nothing in these Terms limits or excludes liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot be excluded or limited under applicable law
  • Consumer statutory rights under the Consumer Rights Act 2015
  • Our data protection obligations under UK GDPR

11.4 Unfair Contract Terms

These limitation clauses are drafted to be reasonable and proportionate to the nature of the Service. For consumers, the Unfair Contract Terms Act 1977 and the Consumer Rights Act 2015 apply; any term found to be unfair is not binding on you.

12. Indemnity

If you are a business user (not a consumer), you agree to indemnify and hold harmless Still Group Ltd, its directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from your breach of these Terms, misuse of the Platform, or infringement of any third-party rights.

This indemnity clause does not apply to consumers.

13. Warranties and Disclaimers

We warrant that the Platform will be provided with reasonable care and skill. However, to the extent permitted by law, we make no representations or warranties (beyond those required by the Consumer Rights Act 2015 for digital content) that:

  • The Platform will be error-free or uninterrupted at all times
  • AI-generated notes or content will be accurate, complete, or suitable for any particular purpose
  • The Platform will meet your specific requirements

The AI assistant generates notes based on your input but is not infallible. You should not rely solely on AI-generated content for matters of legal, medical, financial, or other professional significance. The Platform is not a substitute for professional advice.

14. Privacy

Your use of the Platform is subject to our Privacy Policy, which is incorporated into these Terms by reference. By agreeing to these Terms, you confirm that you have read and understood our Privacy Policy. Our Privacy Policy is available at stillapp.io/privacy.

15. Governing Law and Disputes

15.1 Governing Law

These Terms and any dispute arising from or in connection with them shall be governed by the laws of England and Wales.

15.2 Jurisdiction

For consumer users, you may bring proceedings in the courts of England and Wales, Scotland, or Northern Ireland (as applicable to where you are based). Nothing in these Terms restricts your right to bring proceedings in your home jurisdiction.

For business users, both parties submit to the exclusive jurisdiction of the courts of England and Wales.

15.3 Dispute Resolution

We encourage you to contact us first at [email protected] if you have a dispute. We aim to resolve all complaints informally within 30 days. If we cannot resolve a dispute informally, you may refer it to an appropriate alternative dispute resolution (ADR) body (details available on request), or to the courts as set out above.

16. Force Majeure

We are not liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, failure of third-party telecommunications or internet infrastructure, government actions, or cyberattacks.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Still Group Ltd in relation to the Platform and supersede all prior representations, agreements, or understandings.

18. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, it shall be severed from the remaining Terms, which shall continue in full force and effect.

19. Waiver

Our failure to enforce any provision of these Terms on any occasion does not constitute a waiver of our right to enforce it on a future occasion.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes in the Platform, our business, or applicable law. For material changes, we will provide at least 30 days’ notice by email or via a prominent notice in the Platform. If you continue to use the Platform after the effective date of the updated Terms, you are deemed to have accepted the changes.

If you do not accept a material change to these Terms, you may cancel your subscription before the change takes effect and receive a proportionate refund of any prepaid unused period.

21. Contact Us

For any questions about these Terms, please contact:

Still Group Ltd

Companies House No. 17188025

Email: [email protected]

Support: [email protected]